Returns & Refund Policy

At NeurovaCare, we are dedicated to providing innovative wellness solutions that support your health and comfort. We stand by the quality and effectiveness of our products and recommend using them for at least 14 days to fully experience their benefits. If, after this period and within 60 days of your purchase, you are not satisfied for any reason, you may be eligible for a refund.

For all inquiries regarding returns, please contact us at store@neurovacare.com.

Order Cancellation Policy

You may cancel or request changes to your order within 24 hours of placing it. After this window, the order will likely have entered processing and can no longer be modified.

If your cancellation request is received within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We are confident in the performance of our products and encourage you to give them a fair trial. If, after 14 days of use and within 60 days of purchase, you remain unsatisfied, you may request a return.

Please note:

  • Shipping fees are non-refundable (if applicable).
  • Items must be in original condition with all packaging and components.

To initiate a return, please reach out via our Contact Us page form or email us directly at store@neurovacare.com. Include your Order Number, or the Name and Email Address used for the purchase, to help us process your return quickly.

Damaged or Defective Items

All products are carefully inspected and securely packaged prior to shipment. An item is considered damaged if it has a manufacturing defect or arrives physically broken. Cosmetic issues such as dented boxes or scuffed packaging do not qualify as damaged if the product inside is unharmed.

To report a damaged item:

  • Email store@neurovacare.com within 72 hours of delivery
  • Include clear photos showing the damage
  • We will review and, if approved, send a replacement at no cost

Please note: We do not accept returns or provide refunds for damage due to normal wear and tear, misuse, or neglect.

Shipping & Delivery Disclaimer

We aim to process and ship all orders promptly, but delays can occur due to third-party couriers, customs inspections, or other unforeseen factors. NeurovaCare is not liable for delayed, lost, or stolen packages once an order has left our facility.

If your shipment is delayed or missing, please contact the shipping carrier directly for updates.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the correct shipping address is entered at checkout. If an incorrect address is provided and we are not notified within 24 hours, we cannot offer a refund or resend.

Policy Updates

We reserve the right to amend this Refund & Return Policy at any time without prior notice. It is the customer’s responsibility to review the latest version before making a purchase. By ordering from NeurovaCare, you agree to all terms outlined in this policy.

For any questions or support, feel free to contact us at store@neurovacare.com.