Shipping Policy
At NeurovaCare, we are proud to offer FREE shipping on all orders — because your wellness should arrive hassle-free.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched. An order is considered dispatched once it has been handed off to our shipping carrier and is in transit.
During peak seasons or holidays, processing times may extend up to 7 business days. We appreciate your patience during these busy periods.
Estimated Shipping Times
Once your order has been dispatched, shipping times may vary depending on your location. Tracking number and updates will be provided via email. Below are estimated delivery windows based on country:
🇺🇸 United States: 5–10 business days
🇨🇦 Canada: 6–12 business days
🇬🇧 United Kingdom: 7–14 business days
🇦🇺 Australia: 7–14 business days
🌍 International: 10–20 business days
Please note: Customs delays, weather, or carrier disruptions may extend these timeframes and are outside our control.
Tracking Number
Once you place an order, you will instantly get an order confirmation email. Once your order has been processed, you will get shipping updates and a tracking number via email. You will be updated at every step of the delivery process, we got you covered!
Accurate Shipping Information & Order Changes
Customers are responsible for ensuring all shipping details are accurate and complete at checkout. Incorrect or incomplete addresses may delay processing or lead to order cancellation.
If our system detects a potential issue with your address, we will email you within 3 business days to verify. If we don’t receive a response within that time, your order may be canceled and refunded.
Need to make a change?
Please contact us at store@neurovacare.com within 24 hours of placing your order. While we will do our best to accommodate your request, changes cannot be guaranteed after this timeframe.
Delayed Delivery
We understand timely delivery matters. While we strive to get your order out promptly, delays may occur due to:
- Shipping carrier disruptions
- Extreme weather or natural events
- Customs processing
- Payment or inventory issues
Rest assured, we will notify you if any issue arises and assist you as best we can. However, NeurovaCare is not liable for delivery delays caused by third-party factors outside our control.
Lost or Stolen Packages
Once an order is shipped, responsibility is transferred to the courier. If your package is lost or stolen, please:
- Contact the courier to file a claim
- Email us at store@neurovacare.com so we can support your case
While these situations fall outside our refund policy, we will do our best to help and may offer a replacement, depending on the circumstances.
In extreme cases, we may recommend filing a police report if theft is suspected.
Policy Updates
NeurovaCare reserves the right to update or modify this Shipping Policy at any time, without prior notice. By purchasing from us, you acknowledge and agree to the most current version of this policy.
We encourage you to check this page periodically and contact us at store@neurovacare.com with any questions or concerns.